PRIVACY POLICY
This Privacy Policy describes how and when we collect, use and share information when you purchase an item from us, contact us, or otherwise use our services.
Information we collect about you
Personal information that we collect from you, depending on the services you are using:
• Name
• Email address
• Delivery address
• Purchase information
• Your comments and product reviews
• Details of your customer service interactions with us
We collect your data when you:
• Place an order
• Submit reviews
• Contact us for any reason, such as order queries, complaints or providing other feedback to us
• Subscribe to our email list
How we will use the information about you
• To provide goods and services to you.
• To enable us to manage customer service interactions with you.
• Where we have a legal right or duty to use or disclose your information, for example in relation to an investigation by a public authority or in a legal dispute.
• If you consent to us emailing you about products and special offers, we would be delighted to do so. You may remove your consent for direct marketing at any time. You can do this by clicking the unsubscribe link on any marketing messages that you receive from us or by emailing hello@impossiblemoth.com.
Sharing data with third parties
We will not disclose your personal data to any third party, except as set out below. We will never sell or rent customer data to other organisations for any purposes.
We share your personal information for very limited reasons and in limited circumstances, as follows:
• In order to make certain services available to you, we may need to share your personal data with trusted service partners, including IT, delivery and marketing service providers. We will only share your personal information with these third parties to the extent necessary to perform these services and only when we have confirmed they apply appropriate data protection and security controls.
• We may share your data with governmental bodies, regulators, law enforcement agencies, or courts, where required to do so.
How we store your information
We endeavour to take all reasonable steps to protect your data. All the personal data collected by us is encrypted and held in Europe.
How long will we keep your personal data
We hold on to your personal information only for as long as necessary to provide you with the relevant goods and services. In some circumstances we may also be required to retain information to comply with our legal or regulatory obligations, to resolve disputes, or to enforce our agreements. At the end of that period your data will either be deleted or anonymised.
Your rights over your personal data
You have the right to access the personal data we hold about you or to correct inaccurate data. You also have a right to ask us to delete or restrict the processing of your data in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at hello@impossiblemoth.com if you wish to make a request.
You may remove your consent for direct marketing at any time. You can do this by making use of the unsubscribe link in emails or by emailing hello@impossiblemoth.com
Contacting us
For the purpose of GDPR, I am the data controller and if you have any questions or concerns about this Privacy Policy or how we use your data please contact us by email at hello@impossiblemoth.com.
Contacting the Regulator
If you believe that we have not handled your personal information correctly or are not happy with how we have dealt with your request, you have the right to lodge a complaint with your relevant regulatory authority. In the UK this is the Information Commissioner’s Office.