TERMS AND CONDITIONS

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.

Impossible Moth
4 Chandlers Lane
Dundee
DD1 3DH

hello@impossiblemoth.com

Contract

The formation of a binding contract between you and us will take place when we dispatch the goods to you. Up until that point, there will be no contract in place between us.

Cancelling An Order Before Dispatch

You may cancel your order before we have dispatched it, or before the items have been personalised in the case of personalised orders. Please contact us as soon as possible at hello@impossiblemoth.com, quoting your order details.

Returning Unwanted Items

If you change your mind about your order after we have dispatched it, contact us within 14 days from the day after your order is delivered, on hello@impossiblemoth.com.

PLEASE NOTE: This right to cancel and return excludes digital, custom, or personalised items.

If the goods have not yet been delivered, please refuse delivery and the delivery service will return to sender.

For goods which have been delivered, they must be returned to the above address within 14 days of notifying us that you wish to cancel. Returns are at customer risk and you are recommended to ensure suitable packing, insurance for loss or damage, and to use a tracked service. Please also include a note of the order number or name and address used on the order.

PLEASE NOTE: Returning the goods to us is your responsibility and any costs incurred will be at your own cost.

Refunds will be made to your original payment method. It will be actioned as soon as possible, and no later than 14 days after you supply evidence of sending the goods back, or (if earlier) 14 days after we receive the goods.

A full refund will be given for the returned items, providing they are in their original condition. The customer is chargeable, up to the original order value, for goods that are not received back, or are returned damaged.

You will be refunded the original delivery costs, but not any additional delivery costs you selected eg for a quicker service. You will not be refunded for the cost of returning the goods.